Site Operations Manager
Site Operations Manager:
Charged with overseeing a designated site’s entire operational landscape, the Site Operations Manager holds a pivotal role in orchestrating key facets, from staffing to customer relations. Integral to achieving financial targets, ensuring stellar customer service, and sustaining operational efficiency, this role is multifaceted.
Key Responsibilities:
- Customer Service and Development:
- Supervise timely delivery from the customer order book.
- Address concerns, gather feedback, and spot growth opportunities.
- Maintain professional relationships with customers and the team.
- Understand evolving demand requirements through customer engagement.
Personnel Management:
- Optimise staffing levels and manage diverse personnel.
- Oversee site and customer-based staff, incorporating hiring and development.
- Foster a positive work environment, emphasising community engagement.
Facilities and Assets:
- Implement safety programs and fortify security measures.
- Safeguard company-owned assets.
- Oversee equipment maintenance and maintain relevant records.
Policy and Procedures:
- Uphold established policies and ensure compliance with standards.
Optimise Site Performance:
- Scrutinise and forecast monthly financial statements.
- Navigate key performance indicators, optimizing staffing and productivity.
- Cultivate a culture of continuous improvement.
Purchasing and Project Management:
- Coordinate purchasing activities for streamlined procurement.
- Implement project management strategies for seamless execution.
Safety:
- Ensure adherence to safety standards and regulations.
- Develop and deploy effective safety programs.
- Monitor equipment conditions and supervise necessary repairs.
Role Attributes:
- Instil a positive sense of purpose and direction through effective leadership.
- Articulate and communicate goals while allocating resources judiciously.
- Prioritise team efforts, aligning them with overarching business objectives.
- Gauge communication needs and adeptly represent the organisation.
- Professionally present the organisation’s value proposition.
- Education, Experience & Qualifications:
- Educated to degree level.
- 3-5 years of site operations experience.
- Proficient in monthly forecasting and annual planning.
- Advantageous Project Management experience.
- Preferred knowledge of operations and logistics industry.
- Proficiency with financial statements.
- Strong written and oral communication skills.
- Proven leadership skills.
- Proficiency in the Microsoft Office suite.
Please feel free to contact to Rebecca or Adonai on 0208 441 3323
